For a refund, you must return the product unused, unworn and in the same condition that you received it. This must be done in its original packaging, along with the invoice. We will process the refund only after receiving the product in unused condition and in its original packaging, along with the original tags and invoice.

• This refund policy only applies if the products are returned within 15 days.
• Please note that in case of return or exchange,Silveraree is not responsible for any add on charges, including shipping, etc. and the customer must bear them. Charges will be subtracted from the ultimate refund amount you'll receive.
• Within 15 days of delivery, you can use this facility by returning the item via www.silverare.com or by returning the item to our outlet.
• Return the goods in their original packaging along with the product certificate, if any, and the original bill. A deduction of Rs. 500 would be made in the event that the original product certificate or invoice was lost.
• If you were given a discount or a free gift when you made your purchase, we will take that amount out of your total price. You can return the free item with your return.
• However, unless the item is damaged or spurious, the 15-day return policy does not apply to customized or personalized jewelry, coins, utensils or god idols.
• In case you have purchased a Silverare product from anywhere other than Silverare website, the return policy of your source of purchase shall apply.
• You can also avail replacement or exchange of your order as per your requirements. The conditions remain the same as those applicable to returns. The replacement will only be shipped after the initial return has been received and examined.
• In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honored. In all such cases, the brand reserves the right to take the final decision.
• Silverare reserve all right to process refunds only after receiving and checking the returned items.

Return Procedure:

When returning a product to us for a refund, please follow the steps below.

To place a return request, click on Order History in the My Account section of the website/apps and select the products you want to return.

Pack the jewelry in its original packaging, along with the original bill and certificate (if applicable). It is important to note that once the tamper-proof package is sealed, it cannot be opened. It is also advice to make a 360-degree video of packaging.

Our courier partner may pick it up in 1-3 business days. We request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.

Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 70) incurred by you for processing such returns. In case the charges exceed Rs. 70, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 70 will be adjusted against the customer's refund. In case of non-serviceable pin codes, the customer is responsible for returning the jewelry to the store and will receive Rs.70 towards shipping charges with their refund.

Make a note of the courier airway bill number for future reference.

Contact our customer care team and let them know the order number and the item you want to return. This is if you need help with the return request process.

Your refund will be processed to the original payment method within 7 to 10 working days. This is after we receive the returned item and complete the quality check.

If a gift card or digital gift card was used to purchase the item, the value will be returned to that card. In addition, a new card will be issued for the same amount.